There are hundreds of NDIS providers in Perth, from large charities to two-person companies. The directories that rank them mostly sell listings. This guide gives you the questions that separate a provider who will still be there in a year from one who will not, written by a registered Perth provider that would rather you asked them of us too.

The ten questions

  1. Are you registered, and for which groups? Check the answer on the NDIS Commission register. If the support you need is not in their registration groups, they cannot deliver it as a registered provider.
  2. Will I have the same support workers each week? The honest answer includes a backup team for leave and sickness. A provider who cannot explain how rosters are built will send strangers.
  3. Who answers the phone after hours, and what can they decide? A duty phone answered by a manager is different from an answering service.
  4. How do you match workers to me? Gender, language, experience, personality. You should meet the worker before the first shift and be able to say no.
  5. Which line items will you claim, and at what rate? They should list them before you sign. Rates at or below the NDIS price limits, with weekend and evening rates explained.
  6. What is your cancellation policy? Seven days’ notice, waived in extenuating circumstances, is reasonable. Anything stricter deserves a question.
  7. What do your shift notes look like, and who sees them? Ask for a de-identified example. Records should be shared with the people you nominate and no one else without your consent.
  8. How do you handle a behaviour support plan? Workers trained in it before their first shift; restrictive practices only where authorised and reported to the Commission.
  9. What happens when something goes wrong? Incident reporting, who is told, and how complaints are handled. A provider who says nothing ever goes wrong has not been operating long.
  10. Will you say no? The best providers tell you honestly when they cannot do something well. The worst say yes to everything and deliver little.

Signs to walk away

  • The service agreement arrives before anyone has met you
  • Nobody can name the person who will be your point of contact
  • The website is a list of every registration group with a sentence each and no detail
  • Reviews are all five stars with no text, or there are none at all
  • The provider cannot explain the difference between Core and Capacity Building funding

What a good first meeting looks like

Someone senior comes to you, or to your coordinator’s office, and spends an hour on your goals, your routines, the risks and what a good worker looks like for you. They ask what has not worked with previous providers. They tell you what they can and cannot do, and when they could start. Then the agreement arrives, in plain language, and matches the conversation.

Where to look

Your support coordinator’s experience is worth more than any directory. Beyond that: the Commission register for registration, Google and Clickability for reviews with text, and a phone call to the provider’s own number at 4.30pm on a Friday to see who answers. Our areas we serve page shows where we work if you want to put these questions to us.

Want to put these questions to us? Call, or send a referral and we will book the meeting.

Refer a participant →   or call 1300 360 955

Frequently asked questions

Is a registered provider better than an unregistered one?

Registered providers are audited against the NDIS Practice Standards and can be used by agency-managed participants. Unregistered providers can only be used by plan- or self-managed participants. Registration is a floor, not a guarantee of quality, but it is a reasonable starting filter.

How do I check a provider’s registration?

Search the NDIS Commission’s provider register. It shows the registration groups, the registration period and any conditions.

Can I try a provider before committing?

Yes. Ask for a short initial service agreement, or a trial period with a review date, and keep the right to end it with the notice period in the agreement.

What is a reasonable cancellation policy?

Seven days’ notice is common for in-home supports, with the fee waived in extenuating circumstances such as hospital admission. Read the clause before signing.

This guide is general information from a registered NDIS provider in Perth, current at October 2026. It is not legal or financial advice. Check the current NDIS Operational Guidelines and talk to your support coordinator or planner about your own plan.