Registered NDIS service provider in Western Australia

Live the Life You Deserve

Registered NDIS provider

Registered with the NDIS Quality and Safeguards Commission since 2021

Perth, Yanchep to Mandurah

Office at 143 St Georges Terrace, Perth CBD; workers across the metro area

Start within 3 to 7 days

From referral to first shift, depending on the supports and roster

1300 360 955

Monday to Friday 9am to 5pm, duty phone for current participants

What Prevail Care does

Prevail Care is a registered NDIS provider based in the Perth CBD, delivering supports across Perth since 2021. We are registered for thirteen groups, which means we can deliver almost everything in the Core and Capacity Building parts of an NDIS plan: in your home, in the community and in shared living. We support children, young people and adults, agency, plan or self-managed, and most people come to us through a support coordinator, a family member or, for justice support, a lawyer or case officer.

Supported Independent Living

24/7 support in a home we lease and set up around you.

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Personal Care and Daily Living

Showering, dressing, meals, medication prompts, in your own home.

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Community Participation

A support worker to get you out, to the things you choose.

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Household Tasks and Transport

Cleaning, shopping, and fully insured transport to appointments.

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Employment and Transitions

Into work or study, out of school, hospital or custody, into your own place.

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Justice Support

Specialist support for participants on bail, parole, orders or leaving custody.

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Why people choose a smaller Perth provider

The large WA charities are good at scale. We are good at the things scale makes hard.

  • Consistent workers. A small team around each person, kept that way. If someone is sick you hear from us before the shift, not after.
  • A duty phone that is answered. Problems are triaged by a manager, not left for Monday.
  • Perth-wide, Perth-only. Our workers live in the suburbs they work in. We do not run interstate, so the office is never more than an hour from any shift.
  • Justice experience most providers do not have. Our parent company is Care and Reintegration Pty Ltd. We support people on bail, parole, community orders and leaving custody, and our directors bring 20 years across immigration, youth justice and disability.
  • Start within 3 to 7 days. From referral to first shift for most supports.
A participant and a Prevail Care support worker pointing at a plane overhead

What participants and families say

Rated 4.6 / 5 on Clickability and 4.0 / 5 on Google. Reviews quoted as published; read them all at the source.

★★★★★

“Nothing is too hard for the staff at Prevail Care. They are passionate about providing top quality service and care. My Dad used Prevail Care for daily supports and he was reluctant at first … he was so appreciative of the staff and the level of professionalism and genuine care was next level. … You won’t find a better company out there who not only put us first but also look after their staff.

Nicole and family
Clickability review

★★★★★

“They are respectful, professional and overall my top pick for NDIS services for support workers. … They work hard to find the right fit for my needs as a person living with multiple disabilities. … The efforts I have seen have made it a really clear decision to stick with them as a service.

Cody Watson, participant
Google review

★★★★★

“The most amazing and supportive team. We get continuous contact and updates on support, with the team being extremely proactive in searching for and trying new ideas and supports. They have said and have proven to be there for us night and day. They have changed our lives.

Dominic Wood, parent
Clickability review

How to start with Prevail Care

1. Make contact

Call 1300 360 955, email [email protected] or send the referral form. Coordinators can send the plan and any risk information at the same time.

2. Meet us

We meet you, and your coordinator or family, to talk through goals, routines, risks and what a good worker looks like for you.

3. Agree the supports

A service agreement and support plan in plain language, then the first shifts, usually within 3 to 7 days.

4. Review

A check-in after the first fortnight and at every plan review, adjusting the roster or team when things change.

Who we support, and where

Children, young people and adults with intellectual disability, psychosocial disability, autism, acquired brain injury and physical disability, including people with complex behaviour support needs and people with a forensic history. We work alongside guardians, the Public Trustee and administrators where a participant has one, and with WA Department of Justice services where a participant is subject to an order.

North to Yanchep, Two Rocks and Alkimos; south to Rockingham, Baldivis and Mandurah; east to Midland, Ellenbrook and Armadale; and everything between, including the western suburbs around our Perth CBD office. See every suburb we serve.

Registered, insured and open about it

Prevail Care is the trading name of Care and Reintegration Pty Ltd, ABN 30 652 634 369, a registered NDIS provider since 2021. Check our registration on the NDIS Commission register.

Our office is at Floor 5, 143 St Georges Terrace, Perth WA 6000 (Westralia Square), open Monday to Friday 9am to 5pm, and supports run seven days where the plan funds them. If something goes wrong, our feedback and complaints process is on the site and you can also go to the Commission directly.

Common questions

Yes. Registered since 2021 with the NDIS Quality and Safeguards Commission for thirteen registration groups covering daily living, community, household, transport, supported independent living, employment and life-stage supports.

The whole metro area from Yanchep to Mandurah. Our office is on St Georges Terrace in the Perth CBD and workers are rostered from the region they live in.

Yes. We invoice your plan manager, or you, at or below the NDIS price limits. Agency-managed participants are claimed through the portal.

Usually within 3 to 7 days of receiving the plan, depending on the supports and the roster.

Yes. It is one of our specialties and the reason the company was founded.

Yes. We support children, young people and adults.

hear from

PARTICIPANTS & STAFF

Our Values

RESPECT

INNOVATION

EMPATHY

ACCOUNTABILITY TO EVERYONE

STRENGTHS BASED APPROACH

QUALITY AND PROFESSIONALISM

SIR NOODLE

Our Most Valuable Advisor

Sir Noodle, Prevail Care's certified support animal

Sir Noodle is a Certified Support Animal who has been with us from the start. He is friendly, loves hanging out in the office and visiting our participants and stakeholders.

Our Support Network

Collaborating with industry leaders to deliver exceptional services.

Talk to a real person today

Call, email, or send the referral form. We reply within one business day.