Registered NDIS provider
Registered with the NDIS Quality and Safeguards Commission since 2021
Perth, Yanchep to Mandurah
Office at 143 St Georges Terrace, Perth CBD; workers across the metro area
Start within 3 to 7 days
From referral to first shift, depending on the supports and roster
1300 360 955
Monday to Friday 9am to 5pm, duty phone for current participants
Why we exist
Prevail Care started in 2021 with a specific idea: that people with disability who had been through the justice system, or whose needs made other providers nervous, deserved the same quality of support as anyone else, from people who would not walk away. The company name, Care and Reintegration Pty Ltd, is that idea in three words.
Today we deliver daily living, community, household, transport, supported independent living, employment and transition supports across the Perth metro area, to children, young people and adults, with a particular depth in justice support. Our directors bring a combined 20 years across immigration, youth justice and the disability sector.
How we work
Small, regular teams
The same workers around each person, with a backup team you have met.
Plain-language agreements
Service agreements and support plans that say what we will do and when, with no surprises in the invoice.
A duty phone, triaged
Problems reach a manager who decides what happens next, during and outside business hours.
Screened and trained workers
NDIS Worker Screening, Working with Children Checks where required, first aid, the NDIS worker modules, and training in each participant’s plans.
Records shared with consent
Only what is required, only with the people you nominate.
Honest about capacity
If we cannot do something well, we say so and help you find someone who can.
What participants and families say
Rated 4.6 / 5 on Clickability and 4.0 / 5 on Google. Reviews quoted as published; read them all at the source.
Registration and governance
Registered with the NDIS Quality and Safeguards Commission since 2021 for thirteen registration groups. Check our registration on the Commission register. Prevail Care is the trading name of Care and Reintegration Pty Ltd, ABN 30 652 634 369.
We have completed our most recent quality audit against the NDIS Practice Standards and are awaiting the Commission’s final sign-off. We operate under the NDIS Code of Conduct and our own policies on incident management, restrictive practices, complaints, privacy and worker screening, which we can provide on request.
Languages our team speaks: English, Arabic, French, Mandarin, Somali, Spanish, Swahili, Tagalog and Thai. Tell us if you would like a worker who speaks your language and we will try to match it.
Feedback and complaints
Tell us first, via the feedback and complaints form or 1300 360 955. If you are not satisfied, you can contact the NDIS Commission on 1800 035 544 or at ndiscommission.gov.au. Complaints never affect your supports.
Our values are on their own page: respect, innovation, empathy, accountability, a strengths-based approach, quality and professionalism.
Sir Noodle, our most valuable advisor
Sir Noodle is a certified support animal who has been with Prevail Care from the start. He is friendly, loves hanging out in the office and visiting participants, and has never once missed a shift.
Talk to us
New referrals, questions about a plan, or just checking whether we are the right fit.
